Genesys Cloud Associate2026.2908.0
Publisher Description
Make and receive calls with Genesys Cloud
Elevate your business communication with the Genesys Cloud™ Associate app. Use Genesys Cloud softphone capabilities to make IP-based calls and access your business phone system from your mobile device. Stay in touch with your colleagues, partners and customers from virtually anywhere.
- Use your dedicated Genesys Cloud business phone number to make and receive calls.
- Keep your business and personal phones separate.
- Make and receive calls using Wi-Fi, even in areas with poor cellular coverage.
- Search for people and groups in your organization and personal contacts.
- View your call history and return missed calls.
- Check your inbox to review your voicemails, recordings and faxes.
About Genesys Cloud Associate
The company that develops Genesys Cloud Associate is Genesys Cloud Services, Inc.. The latest version released by its developer is 2026.2908.0.
To install Genesys Cloud Associate on your Android device, just click the green Continue To App button above to start the installation process. The app is listed on our website since 2026-10-07 and was downloaded 1 times. We have already checked if the download link is safe, however for your own protection we recommend that you scan the downloaded app with your antivirus. Your antivirus may detect the Genesys Cloud Associate as malware as malware if the download link to com.genesys.purecloud.yodel is broken.
How to install Genesys Cloud Associate on your Android device:
- Click on the Continue To App button on our website. This will redirect you to Google Play.
- Once the Genesys Cloud Associate is shown in the Google Play listing of your Android device, you can start its download and installation. Tap on the Install button located below the search bar and to the right of the app icon.
- A pop-up window with the permissions required by Genesys Cloud Associate will be shown. Click on Accept to continue the process.
- Genesys Cloud Associate will be downloaded onto your device, displaying a progress. Once the download completes, the installation will start and you'll get a notification after the installation is finished.
Program Details
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Version History
version 2026.2908.0
posted on 2026-10-07
• Added support for SMS digital interactions
• Added support for managed app configuration via your EMM/MDM provider
• Fixed an issue where the in-call keypad was unresponsive on Android 16
version 2026.2906.0
posted on 2026-10-02
• Fixed an issue where you could be stuck on a retry screen after your session expired
version 2026.2899.0
posted on 2026-09-28
• Fixed an issue that could prevent logging in on Android 16
• Fixed an issue where a missed call notification would not be shown after an unanswered call
version
posted on 2026-09-23
version 2026.2886.0
posted on 2026-09-04
• Fixed an issue where a phone number sent from another app was not always dialed
version 2026.2884.0
posted on 2026-09-01
• Fixed an issue where call history could show an incorrect caller ID for some calls
• Localization improvements
version 2026.2881.0
posted on 2026-08-20
• Fixed an issue where keypad tones were not being received if they were more than one digit
• Localization improvements
version 2026.2875.0
posted on 2026-08-04
• Fixed an issue where the device would have to be unlocked before answering a call
• Fixed an issue where a DTMF tone could interfere with an IVR
• Fixed an issue where the troubleshooting menu item could be missing
• Fixed an issue where the keypad was not working correctly in right-to-left languages
• Fixed an issue where the consult transfer overlay would not appear
• Localization improvements
version 2026.2868.0
posted on 2026-07-22
• Fixed an issue where the * and # keys were removed from the beginning of a number entered on the keypad
• Fixed an issue where backgrounding the app could restart the login process
• Localization improvements
version 2026.2866.0
posted on 2026-07-15
* Fix for wrap up screen not always appearing
* Fix for presence on-queue row may accidentally hide the Out of Office button.
* Adding support for long press on the keypad
* Fixing an issue with entering space in a contact search
* Stability updates
* Localization updates
